FAQS

Frequently Asked Questions

1. How to buy Horticulture Plants?
- Krishibazaar provides you accurate landing cost for Horticulture plants by using location services. You have to enter your pincode while viewing a product in Horticulture Plant category.
2. Unable to checkout while buying Horticulture Plants?
- The user has to ensure that he/she enters the same pincode entered while viewing a product in horticulture plant category. Minimum order quantity varies as per the location of the user.
3. Can an order be placed on Whatsapp or Call?
- Yes. Customers who are unable to place order online can place order over Whatsapp 7 Call. Customer has to send in his/her Aadhar card on whatsapp and specify the product in written which he/she wishes to order.
4. How do bulk and high weighing products get delivered?
- Products weighing more than 10KG will be sent through transport services after receiving advance payments. The customer has to collect the shipment from the nearest road transport service. The cost for the same has to be paid by the customer himself.
5. Do electrical products include installation cost?
- None of the products sold on Krishibazaar carry installation cost. The customer, after buying has to get it done by an electrician available in his/her area.
6. How much time does it take for refund process?
- Krishibazaar does not provide facility to return a product once delivered. However, in case of a product not getting delivered due to customer’s unavailability, the amount, after deducting delivery charges would be returned in 10-15 working days.
7. Does Krishibazaar provide any dosage prescription for fertilizers and crop protectors?
- All the products have dosage written on them which is provided by the seller. Krishibazaar provides information shared by the seller while uploading products. No guarantee of results is provided for the same.
8. Does Krishibazaar manufacture products sold on the website?
- Krishibazaar does not manufacture, trade or stock any of the products sold on its website. It is a marketplace and serves as a medium to facilitate business between seller and the buyer.
9. What happens if Delivery is not possible due to Pin-code or address error?
- In case of any such error in address provided by the customer, the customer will have to either pick the parcel up from the courier office or the courier would be  returned to its originating destination. And the charges for the forward and return be charged to customer.
10. What if the item received are faulty or damaged?
- Most of the products are well packed to reach its destination without any damage. But in case of any such damage due to transportation, if proven, will be replaced or refunded. This condition does not apply to Seeds, Crop Nutrients, Crop Protectors or Organic products.
11. How to track my Order Status?
- Once the order is shipped, you can track the shipment with AWB number and Order ID received through email or SMS on Krishibazaar.in/tracking page